FAQs
Q. How long will my order take to arrive?
Orders are usually processed within 1–3 business days. Delivery times vary by location and are typically between 5–10 business days.
Q. How can I track my order?
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your delivery in real time.
Q.Do you offer free shipping?
Yes, we offer free shipping on eligible orders. Any ongoing shipping offers will be displayed at checkout.
Q.What payment methods do you accept?
We accept major debit cards, credit cards, UPI, net banking, and other secure payment options available at checkout. Q. Can I cancel or modify my order?
orders can only be modified or cancelled before they are processed. Please contact us as soon as possible after placing your order. Q. What is your return and exchange policy?
If you're not completely satisfied with your purchase, you may request a return or exchange according to our Return Policy. Items must be unused and in their original condition.
Q.What should I do if I receive a damaged or incorrect item?
Please contact our support team within 48 hours of delivery with photos of the item, and we'll assist you promptly.
Q.How do I choose the right size?
Each product includes a detailed size guide to help you find your perfect fit. If you're between sizes, we recommend sizing up.
Q. Are the product images accurate?
We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings and lighting.
Q. How can I contact AUREILLE?
You can reach our customer support team through our Contact Us page or by sending us a message on Instagram.
Q.Do you restock sold-out items?
Popular products may be restocked based on demand. Follow us on Instagram to stay updated on restocks and new releases.
Q. How can I stay updated on new collections and offers?
Subscribe to our newsletter and follow us on Instagram for exclusive launches, promotions, and style inspiration.